MRTs introduce themselves to the patient and those with him/her by giving their name, occupation and role in the procedure and/or treatment
- The first part of any patient interaction consists of introductions.
- Patient trust is integral to successful care, and to patient satisfaction. Identifying oneself to the patient can help patients feel safer in the care of the MRT1,2.
- NOD (name, occupation, duty) is used in many hospitals across North America1-3.
- This approach requires that each professional introduces themselves to the patient by giving their name, occupation and an explanation of what they are going to do.
- For example: “Hello, my name is Jane, I am a medical radiation technologist specializing in (your specialty) and I will be performing your (examination/treatment)”
- The NOD approach has been credited with improving patient satisfaction and used successfully in many organizations and businesses3.
Kerr M. Words that matter – creating a culture of “always” at NYP. NYPress Newsletter. August 2010;12(8):6.
Granger, K. (2013). Healthcare staff must properly introduce themselves. BMJ, 347(October), f5833. http://doi.org/10.1136/bmj.f5833
[No author listed]. A ‘Nod’ to patient needs boosts satisfaction rates. ED Manag. 2005;17(8):92–93.